Terms of service

SafeStays by The One Properties®

 

These Terms of Service (“Terms”) constitute a legally binding agreement between SafeStays by The One Properties® (the “Company”) and any individual or legal entity (the “Client”) who accesses, browses, registers with, communicates through, or otherwise uses the Company’s website, digital platforms, communication channels, booking systems, or related services. Access to or use of the website and services shall constitute full, unconditional, and irrevocable acceptance of these Terms. If the Client does not agree, the Client must immediately cease all use of the website and services.

The Company provides accommodation sourcing, arrangement, coordination, and related support services in multiple jurisdictions, including but not limited to the United States, Switzerland, Spain, and Italy. Nothing contained herein shall be interpreted as creating a partnership, joint venture, employment relationship, fiduciary duty, or agency relationship between the Company and the Client. The Company acts solely as an independent service provider.

The Client represents and warrants that they are at least eighteen (18) years of age, possess full legal capacity to enter into binding agreements, and are legally authorized to engage in contractual obligations under the laws applicable in their jurisdiction. The Client further warrants that all information provided to the Company is accurate, complete, and not misleading. The Company reserves the right to request identification documents, proof of address, corporate documentation, or any other verification deemed necessary for compliance, security, or regulatory purposes.

All services provided by the Company are rendered in exchange for compensation. By engaging the Company’s services, requesting property searches, receiving property information, submitting booking requests, or otherwise initiating performance, the Client expressly agrees to pay all agreed service fees, administrative charges, coordination fees, taxes, and any additional costs communicated in connection with the service. Payment obligations arise upon commencement of services and become fully due in accordance with the agreed terms. Failure to remit payment when due constitutes a material breach of contract and entitles the Company to suspend or terminate services, cancel bookings, deny access, pursue debt recovery, and seek all remedies available under applicable law, including recovery of legal costs where permitted.

The Client expressly authorizes the Company to begin performance immediately upon the Client’s use of the website, submission of an inquiry, request for property search, booking action, or any other conduct demonstrating intent to obtain services. Services shall be deemed to have commenced once the Company initiates search activities, communicates property details, arranges introductions, provides listing information, or otherwise performs tasks consistent with the Client’s stated criteria. To the maximum extent permitted by applicable law, if the Company presents a property that matches the Client’s declared search parameters and the Client submits a rental offer, reservation request, letter of intent, or any proposal to lease or occupy such property within any legally applicable withdrawal or cooling-off period, the Client expressly waives any remaining right of withdrawal, and the obligation to pay the agreed fees shall become definitive, irrevocable, and immediately enforceable.

The Client acknowledges that any attempt to circumvent the Company shall constitute a serious contractual violation. If the Client leases, reserves, occupies, contracts for, or otherwise secures any property that was introduced, disclosed, identified, or made known to the Client by the Company, whether directly or indirectly, and whether such transaction occurs in the Client’s own name or through relatives, spouses, partners, affiliates, nominees, trusts, corporate entities, or any person or entity over which the Client exercises direct or indirect control or beneficial ownership, without the formal involvement or written confirmation of the Company, the Client shall remain fully liable for payment of the agreed service fees as though the transaction had been concluded through the Company. This obligation shall survive termination of communications, expiration of search periods, cancellation attempts, or alleged withdrawal from services, regardless of the structure or timing of the final transaction.

The Client agrees to comply with all applicable local, national, and international laws and regulations in connection with the use of the services. The Company operates in strict compliance with applicable economic sanctions laws, anti-money laundering regulations, and counter-terrorism financing rules in the jurisdictions in which it operates. The Company reserves the absolute right to refuse, suspend, or terminate services where necessary to comply with regulatory obligations or where the Company determines, in its sole discretion, that continuing the relationship would expose it to legal, financial, or reputational risk.

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of its services. In all cases, the Company’s total aggregate liability shall not exceed the total amount of fees actually paid by the Client for the specific service giving rise to the claim. Nothing herein shall exclude liability where such exclusion is prohibited by mandatory law, including liability for gross negligence or willful misconduct.

The Company shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to governmental actions, regulatory changes, natural disasters, public health emergencies, war, civil unrest, infrastructure failures, or other force majeure events.

All content, branding, systems, databases, text, graphics, and intellectual property displayed on the website remain the exclusive property of the Company or its licensors. Unauthorized copying, reproduction, distribution, modification, scraping, or commercial exploitation is strictly prohibited and may result in legal action.

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the relevant service is performed, subject to mandatory consumer protection provisions that cannot be contractually excluded. Any dispute arising from or relating to these Terms shall be submitted to the competent courts of the relevant jurisdiction unless otherwise required by mandatory law.

The Company reserves the right to amend or update these Terms at any time. Updated versions shall become effective immediately upon publication on the website. Continued access to or use of the website and services following such publication constitutes binding acceptance of the revised Terms.

By using the services of SafeStays, the Client acknowledges and expressly accepts these Terms in their entirety, including the unconditional obligation to pay the agreed fees for services rendered and the binding effect of all provisions contained herein.